Customer Service Assistant
Full Time1 year ago
Job Description
The overall purpose of this role is the efficiently manage the customer service desk and handle customer issues, queries, problems, in a professional and courteous manner so as to achieve service standards and enhance visitor experience to the mall. What you will do:Responsible for:Customer Service:Responsible for providing high standards of customer service to visitors bearing in mind cultur...
Desired Skills
- Customers relations support
- Accept to work on weekends, official holidays and outside the official working hours
- Basic sales and accounting
Behavioural Competencies:
- Friendly, approachable, honest and trustworthy
- Be flexible and efficient
- Proactive, punctual and reliable.
- Positive, cheerful mentality and open to work attitud
What equips you for the role:
Minimum Qualifications and Knowledge:
- Graduation in any degree
- Fluent in English, Arabic preferred
Minimum Experience:
- 3-5 years’ relevant customer service experience in a shopping centre or hospitality background preference for front-desk.
About Al Futtaim Group Dubai, UAE
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.
Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance.
Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.
The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.
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