Head of Guest Experience
Full Time1 year ago
Job Description
The role of Head of Guest Experience is to ensure the highest level of service is delivered to both visitors and colleagues in the Head Office. The incumbent will consistently deliver service excellence, managing the Guest Services team to provide a seamless visitor experience and working with local stakeholders to enhance the colleague experience, adding value at every opportunity. Overseein...
Desired Skills
- At least 2 years or more in leadership (team leader) experience within a Front of House role in hospitality, airline, or related industry.
- Excellent written and verbal communication in Arabic and English (bilingual).
- Self-motivated service leader committed to driving service excellence.
- Experienced in leading client services and standard operating procedures and other internal/external communication methods.
- Ability to demonstrate empathy, excellent customer service and practical skills.
- Must have excellent organisational skills and good attention to detail.
- Must be computer literate including MS office.
- Ability to use own initiative and takes ownership.
- Professional and high standard of overall communication.
- Should have an excellent and positive “can do attitude” and a great team player and leader.
- Able to work in a busy and pressurised environment providing a discreet and personalised service.
About ManpowerGroup Middle East Dubai, UAE
ManpowerGroup was first established in Wisconsin in 1948 and has grown to become a world leader in the employment services industry; creating and delivering services that enable its clients to win in the changing world of work. Manpower has 4,500 offices worldwide in 80 countries and territories and put over a million people into work every day. We offer clients a range of services for the entire employment and business cycle including permanent, temporary and contract recruitment; employee assessment and selection; training; outplacement; outsourcing and consulting.
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