Customer Experience Manager
Full Time1 year ago
Job Description
This role is responsible for developing and implementing strategies that enhance the overall customer experience across all touchpoints and channels. They will be responsible for setting up a business-wide customer engagement strategy, creating customer satisfaction to improve NPS and CSAT scores. This position is an integral part of the continuous improvement efforts of the Mixed-use team and vit...
Desired Skills
- 5 years industry experience managing an entire customer service process.
- Experience in the management of contracts
- Business and administrative processes related degree or similar
- Proficiency of Microsoft Products to intermediate level
What equips you for the role
- Excellent written and spoken communication skills in English and Arabic
- Excellent level of report writing skills
- Task orientated to get the job done
- Good organisational and planning skills
- The ability to lead and motivate a team
- Problem-solving and decision-making ability
- A polite and tactful but assertive attitude
- Patience and calmness under pressure
- The ability to handle complaints and difficult situations.
- Excellent computer and administrative skills
About Al Futtaim Group Dubai, UAE
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.
Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance.
Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.
The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.
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