Technical Manager - Genesys Solutions
Full Time7 months ago
Job Description
The Genesys certified Technical Manager shall be a PMP Certified Engineer leading the technical engineer team of Genesys Engineers for Contact centre business of Al Futtaim Technologies in UAE, KSA, Qatar and other emerging markets as per company demands. Installation, Testing & commissioning of Genesys contact center solution on Genesys Cloud and Genesys Engage as per agreed projec...
Desired Skills
- Certifications:
- PMP Certification
- ITIL v4.0
- Genesys Certified Professional Cloud
- Genesys Certified Professional (minimum 3 modules of Genesys Engage)
- People Management
- Strong communication skills
- Communication: Highly motivated and strong team player with excellent communication and leadership skills to lead the team
- An excellent customer service attitude and the ability to interact with customers in a professional manner are required.
What qualifies you for the role
- Minimum 9 years of experience in installation and maintenance of Genesys Contract Center Solutions,
- Minimum 3 years of experience in leading the solution delivery activity at customer site.
About Al Futtaim Group Dubai, UAE
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.
Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance.
Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.
The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.
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